Terms and Conditions

All accommodation is offered subject to availability at time of receipt of deposit, and at the tariffs applicable according to season.

Meal times are pre-arranged and no allowance can be made for meals not taken.

Rooms must be vacated by 11am on day of departure. Any room not vacated by 12am without prior approval of the manager may be charged at the daily rate even if it is booked to another guest and there is no accommodation for the vacating person/s.

A 2pm room departure may be available by prior arrangement at a cost of £10 per room.

A minimum of £10.00 returnable bond will be taken from every guest booking into the hotel which will only be returned on the day of departure once the room has been checked and no damage is found. Please note this is a group bond so even if damage occurs in a room not occupied by members of the same group the cost will be deducted from the entire group bond to cover the damage. If there is not enough money to cover the damage the cost must be paid in full before departure, or legal steps will commence to recover the costs. On behalf of the Hotel.

Reservations
You may make reservations up to one year in advance, To secure a booking a non refundable deposit is payable: we will inform you of the amount at the time of booking. Deposits can be paid by credit or debit card. Cheques must reach the hotel at least seven (7) working days before you are due to arrive and cannot be used for payment once at the hotel. Payments at the hotel are by cash or card only. The person making the booking is responsible for all costs involved in the reservation.

Cancellation
If you cancel a booking or part of a booking up to twenty –four hours prior to arrival you will lose your deposit. For cancellations after this time, we reserve the right to claim payment of the full amount (less a sum for service) of the original booking. Guests leaving earlier than stated in their original booking will have to pay the full amount (less a sum for service) of the original booking unless otherwise agreed with us.

Non arrival of guests
Should you have booked a room(s) and paid a deposit and fail to arrive at the hotel, we reserve the right to charge to your Credit/Debit card the remainder of the full amount that would have become due should you have arrived and fulfilled your booking.

Arrival and departure
Rooms are available from 2pm although earlier arrival may be possible with our agreement.
You are asked to inform the hotel of your arrival time if possible. Check out on the day of departure is at 11am but luggage may be left in the hall if you are staying in Blackpool for the day if agreed in advance. The hall is a public area and we cannot be held responsible for any loss or damage to your luggage.

Hotel property
We will charge you the full cost of replacing or repairing any Hotel property you lose or damage however the damage is caused! If you notice any damage or missing items in your room you must inform us immediately.

Payment
Any balance due on the reservation must be paid on arrival unless otherwise agreed with us. You must pay any other money owing before departure. If you fail to do so, we will take any action necessary to recover money due including any legal costs. We reserve the right to use your debit/credit card without further request if necessary.